Guarantee terms

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Rules of responsibility towards the buyer for physical defects of products purchased under purchase/sale/supply agreements concluded between Malow Spółka z o.o. in Suwałki and other entities.

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These rules of responsibility are an integral part of all concluded agreements for the purchase/sale/supply of products/goods resulting from Malow's offer.

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Guarantee terms

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1. Malow Spółka z o.o., hereinafter referred to as the Guarantor, grants the distributor, hereinafter referred to as the Customer, a warranty for the products sold for a period of 120 months (10 years). Path 4885

2. The period shall be calculated from the date of issue of the sales invoice for the product. Path 4885

4. Claims under the warranty shall be submitted by the Customer to the Guarantor. Path 4885

5. During the initial period (24 months), the Guarantor is liable for all manufacturing defects in the product. Path 4885

9. The Guarantor reserves the right to make design changes to the product whilst maintaining its functional qualities, which may slightly affect its appearance. Path 4885

10. The Guarantor reserves the right to minor variations in the product’s shades compared to the colour samples shown in marketing materials. Path 4885

12. Mechanical damage to products resulting from handling after delivery by the Guarantor is not covered by the warranty. The Guarantor is liable for mechanical damage only if such damage is recorded in the delivery documents, e.g. CMR, WZ, Packing List. Path 4885

14. The customer is obliged to submit a complaint regarding the product as soon as a defect is discovered. Path 4885

15. The guarantor undertakes to decide on how to resolve the complaint within two weeks of receiving the notification. This period may be extended if it is necessary to carry out an on-site inspection at the place where the product is used or to obtain a specialist expert opinion. Path 4885

17. The warranty is valid exclusively within the country of the Customer making the purchase. In the event of the Customer selling the product to another country, the warranty terms shall apply subject to prior individual arrangements. Path 4885

Complaint form

Details of the customer submitting the complaint about the product(s)

Order details

Complaint information

Product categories

Office furniture

Social furniture

Smart Lockery

School furniture

Workshop furniture

Medical furniture

Military furniture

newsletter

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